Purchased a 2015 Camry from Hertz Auto Sales in Rock Hill, SC. Overall excellent car buying experience. (My husband and I hate buying cars or parting with large sums of money.) Sales Representative, Al, gave us the opportunity to think through our purchase with no pressure. Business Manager, Tom, was courteous and helpful with outlining our purchase and warranty. Location Manager Ty, is a man of his word and easy to work with. We found a cosmetic issue after purchased. Ty and Al stated the issue would be addressed 100% and it was promptly. We highly recommend the Hertz Car Sales Team of Rock Hill.
Ty ruined our experience at Hertz. I had been dealing with a wonderful salesman which I recommend if you choose to shop here, his name was Albert Stevenson. This man was so kind, patient, understanding and respectful. Honestly one of the kindest salesman you would encounter. Another gentleman was helping us while Albert had other customers. Since buying a vehicle is a huge decision of course I'm looking over flaws regardless if it's used because I'm about to spend thousands on something I need to love. While I'm looking over flaws we tell the gentleman helping us that we probably will just go down the road and think about it since we drove 2 hours just to see it. He asked what I wasn't liking and one of the main things I point out is the bad shape a spot in the interior was (not stating it is a deal breaker, stating I have to seriously think if I'll be happy with it or not and will I zone into that spot with bitter each time I drive my vehicle). He says he can ask because that probably could be fixed so he does. He brings Ty out. Ty never looks at us, never introduced himself. Look at the spot, literally standing inches from me AGAIN doesn't look at me, turns his head barely back to that gentleman and snaps "I'm NOT fixing that...this is a used car!! No!" and storms away like we have wasted his time, like we are stupid because we don't understand what used cars are. You do not ever treat customers in this manner! That is beyond disrespectful. Albert apologized, he told us he understood, ect. Again Albert was just amazing...so kind!
Purchased a car a few months ago. Al was superb. He went above and beyond. The whole experience was very positive. Very laid back atmosphere. Highly recommend.
Ty and "The Gang" at Hertz are not only good salesmen but were great men in family and life. These guys open up beyond cars and it touched me and my wife in a personal way. I've already told our children and a few others if you looking for a vehicle include Hertz Rock Hill, SC.
Dante Davis, assistant branch manager, went out of his way to help us select & get the size vehicle we needed. He made the pick up & return simple and easy. Convenient local location!
We ended up going and buying the same vehicle...used, in better condition but had Ty treated us with respect they probably would have sold the vehicle. He was what made us decide to walk away from a vehicle we drove 2 hours just to see! I don't recommend doing business with someone that has such a poor attitude and I believe he is the location manager, says a lot in itself but if you do certainly only deal with Albert Stevenson!
Hertz Car Sales Rock Hill is a US Car Dealer based in Rock Hill, South Carolina. Hertz Car Sales Rock Hill is located at 699 N Anderson Rd, Rock Hill, SC 29730, USA.
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