Although I was not able to buy at this time, I will definitely buy a Nissan from our Rock Hill store at some point in the future. Kelvin was very kind, courteous and not high pressure at all. I was very impressed with him as well as the store. Thank you, Patty B. Helms
The sales crew are very interesting people. Knowledgeable about the car lineup. Sometimes I'll check in on them by asking basic questions to the ones not helping anyone to see if they know what they're talking about. They sure do.
Have been coming here for years for routine upkeep on my 370z. Georgia in service is the main reason why I keep coming back. She's assisted my whole family back when we all had Nissan cars. Always delivering the best service.
I took my 2010 Nissan Xterra in because I received a safety recall notice stating that if the air bag sensor module was not reset my vehicle air bags could automatically deploy while driving. When they were checking out the vehicle they found that the spiral cable in my steering column was also defective and told me that they had the part but the part cost $460 and they could fix it. I told them I wasn't prepared to have it fixed today and the service department representative said well make sure you wear your seat belt because your air bags will not deploy and Good LUCK! It is obvious to me that Nissan does not give a darn about their customer's safety and well being. In my opinion if a safety feature such as an Air bag is defective because of an engineering problem that they should be willing to fix it whether it is still under warranty or not. That is not the case with this dealership. They will send you on your way knowing that your vehicle is unsafe. I would not recommend going to this service department and I would not recommend buying a Nissan period if this is how they feel about the safety of their vehicles.
In response to the dealership's reply: If you know there is a common problem (defective spiral cable that breaks often causing the warning light to flash and the airbags not to work) then you are correct that it is a problem with Nissan engineering which they are not addressing. The fact that your Nissan dealership is aware of the problem and that you send customers on their merry way knowing there is a serious defect in the safety systems shows that you and Nissan do not care about customer safety. You can point fingers at each other all day long but the fact is there is an engineering problem with these spiral cables and they break or go bad through no fault of the owner of the vehicle. You are selling defective vehicles which could endanger your customers and you aren't doing anything about it. I will not buy another Nissan and I would recommend others look elsewhere when considering buying a Nissan vehicle.
I visited this dealership to see a vehicle they had listed online. When I get there I found out that the owner is out driving the vehicle all over Charlotte as if its his personal vehicle! The owner was then trying to coordinate a time for me to come see the vehicle when it was convenient for him. It seems to me that if a vehicle is listed for sale, it should be sitting in the lot for potential buyers to view when its convenient for them NOT the owner. Apparently the owner of this dealership is more concerned with using the vehicles than actually selling them. Needless to say I took my business elsewhere and will never go to this dealership ever again. Very unprofessional.
The GT-R in the front lobby is also something nice to ogle at while you're waiting.
This score is for the dealership management; not service or Salesperson Chakia. I returned a leased Pathfinder and purchased a new one in August as part of a Nissan promotion. They completely messed up the lease return and did not honor the negotiated sales deal. Harleson did not send my old car back to Nissan until I found out that my credit took a hit for 2 missed lease payments. I spent a couple hours at the dealership to find /process my vehicle and had to personally send a letter to Nissan. When you buy a $45,000 vehicle and the dealership screws up, you would expect that $200 would be worth a loyal customer.
Harrelson Nissan is a US Car Dealer based in Rock Hill, South Carolina. Harrelson Nissan is located at 550 Galleria Blvd, Rock Hill, SC 29730, USA.
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