Kenny does not care about his customers one bit. If he makes a mistake, he will not hold himself accountable and he will blame the customer. Additionally, he is HORRIBLE at communicating. My car was there for five weeks getting rust repaired on the rear quarter. This should have taken at most four days worth of work. He dawdled around when he was supposed to be ordering parts, then I finally took it upon myself to do so. I was informed several weeks later (due to his lack of communication) that this was the wrong part. Whenever I called to check on the status of the car, Kenny was unavailable, and I would be told by Ashley the car would be done in x amount of days. Then the date would be pushed back again and again. I finally had a lawyer call for me and kindly ask what was going on. Kenny then got very disrespectful and belligerent and told me he was only going to do half the work.
I've been taking my vehicles here since 2010 , great owners and staff . they always do a good job and honor their warranties . I always recommend this place to my family and friends
Excellent service and repairs everytime I visit. Friendly staff and owners.
Bottom line is this: Do yourself a favor and do not go to this shop. I read the bad reviews before I had them work on my car and thought "Oh Kenny is a nice guy. These customers are in the wrong." Boy was I wrong. If you can take one thing from what I wrote, let it be DO NOT GO HERE.
DO NOT GO HERE
The best part was when he said he would press charges for harassment, which is funny because no such statute exists based upon my actions. I was simply trying to come in contact with a business who owes me for damages. I think it is really the last bit of defense he could get down to. He has his back against the wall, and when he does, he and his employees get vicious.
This company was sent out through AAA to tow my car. When the driver towed my car he took off the front tire and put it in the back seat when he could have put it in the back of my liberty. They also sent out one driver that said my car could not be towed with a flatbed and needed a wheel lift. When the wheel lift driver got on location he said it needed a flatbed. Then the dispatch told AAA that I refused service. I have a recorded conversation with dispatch telling her to do what she needed to do to get the job done. This company is clearly confused and should not be a AAA service provider. They are lazy and give AAA a bad reputation. I could not imagine voluntarily using their services.
This shop was recommended to me to diag. a problem to my 1998 Corbra, twin tubor, 4.6 eng with only 29369 miles on it. I called this shop's tow company and told them not to try to start vehicle and to winch on flatbed tow truck. The car would start but would shut down. I was told tow truck would be at my house by 12pm. I waited until 3:30 and had to leave. I recieved a call from tow driver at 5:30 and was asked if car would start so he may drive onto flatbed, I told him not to start but to winch on truck. The next morning I confirmed arrival of car and was told by
The most hilarious thing is that when I got there to pick up the car after five miserable weeks of uncertainty, Brittany informed me, "We were trying to help you out, but then the lawyer called and we decided we were done." On what planet is their poor communication, minimal adherence to their own timeline, and anger at me "helping someone out"? I'm the customer, and I have a right to be mad if they do something wrong. Not by these people's standards.
Also, when you call them and have to get a little angry (which every customer everywhere has the right to do), they will accuse you of being "rude" or "ugly" and will stop altogether and break an agreement you made. For example, Kenny broke the dome light when putting a panel in my car. He agreed to send me new one. I emailed him three times over the course of a month asking when it would arrive, so finally I called. Brittany said I cussed out her receptionist, which was a blatant lie by the way, and they were not going to mail me the light. Kenny emailed me saying "do not ever email me, text me, or call any of my numbers or have anybody else contact me or my employees." He went on to say that it was me who broke my light, which is funny because he admitted to it a month ago when he agreed to send me a new one. I would take it to small claims court but it's only a $20 part so it isn't worth it.
Davenport Auto Repair Collision Center Llc is a US Car Repair based in Rock Hill, South Carolina. Davenport Auto Repair Collision Center Llc is located at 517 S Anderson Rd, Rock Hill, SC 29730, USA.
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