I loved my Dr but was treated like dirt by the front office staff. I showed up at 12:40 for a 1:30 appt. The clerk informed me that I was early. I said I understood and I had new insurance so wanted to be early. She huffed and said well they aren't even here. Again, I said I understood and was ok waiting. I asked if she wanted to take my new insurance now. I handed her the card and she said in a very hateful tone that they don't take my insurance. I asked why as I always had BCBS. She informed me that they don't honor "marketplace" insurance and said they hate to lose patients but I should rethink this. I told her I needed a prescription refill and asked how much the appt would be. She informed me of the price and I said I would wait. She said nothing. I came back a few minutes later and cancelled my appt. There are plenty of doctors in the Carolinas with friendlier staff.
I have been a patient there for 30 years and Dr. Tuttle has been great, he also has taken care of my kids since they were born as well as my mother and grandmother.
Always have to wait an hour past appointment time to see physician for routine exam. Inconsiderate and rude. Make sure you take half a day off of work and have your pay docked due to lack of competence of scheduling.
I have been a patient there for twenty and some years. I've had no problems in the past. I called about 3 weeks before my appt that was sched. on 9/23 to change providers. I was told that the Dr. I was requesting needed to view my records and someone would call me back. Well 2 weeks later no call and I called back. No record found was asked who I spoke with, asked me to hold on then hung up. I called back, and was about to be told the same thing as I was the first time I called and was told "oh no I'm not going to take you through that, I'll just change it now". I had to reschedule appt. date to 20th, no problem. Now I had an episode with vertigo 11/2 and called to leave a message for nurse or Dr. on 11/3 to see if I may need to come in for an evaluation since I had an episode in April. As of today 11/7/2016 I have not had a call. I had called back on 11/4 to see what the turn around time is for a call to be returned and was told 24 to 48 hrs. I believe my call was not recorded as the first time. The operators I believe have problems taking the calls.
We have favorite doctors to visit, all are good doctors, but some have better bedside manners than others. Some front staff could have more personality and smiles, nurses are wonderful and lab personnel are great. No pain when blood is drawn. Highly recommended. Have been a patient for over 20 years.
Novant Health Rock Hill Family Medicine is a US Doctor based in Rock Hill, South Carolina. Novant Health Rock Hill Family Medicine is located at 1435 Ebenezer Rd, Rock Hill, SC 29732, USA.
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