Brothers Rock Hill Heating And Cooling

Plumber at 1320 E Main St, Rock Hill, SC 29730, USA. Here you will find detailed information about Brothers Rock Hill Heating And Cooling: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

Kuester assists me in managing a few properties I inherited in the area. I find their customer service to be excellent, with great open communication. They are rated highly in my book!
I'm a rental manager and let me send one stark warning to homeowners considering hiring this company. If you would like to ever rent your home (most of our clients didn't plan to go that route) then expect it to be a nightmare for even great tenants if you have hired this company. Hopefully you'll never find yourself in that situation because they will run your tenants off, refuse to return voicemail in lieu of repeated mailings regarding the most trivial matters and most aggressive overuse of the rules possible. Given the disregard for standard business practice I was not the least bit surprised when I also saw complaints regarding false billing and failure to adequately address those issues as well.
Kuester is currently in my community, as well as 2 others that I am aware of in my area. In my community, there have been a lot of complaints. I also heard similar stories in the other two neighborhoods they were in. Homeowners in my community were very dissatisfied, feeling like they were prisoners in their own homes. In one of the communities, I heard they were removed, in the other, I heard the HOA board had to have stern discussions with them about backing off.
We struggled to figure out why people were being given fines for such minor violations. Kuester charges our community for letters sent and gets a portion of the revenue collected from the fines. The amount of letters sent is such that our HOA actually paid more in fees last year than they generated in fines.
If you use this company for HOA services, I would expect to get a very high number of complaints from your neighbors. From my experience, the community satisfaction has been abysmal.
Further, look at the high number of 5 star reviews that are all listed in a very close time proximity to other. I was very skeptical of these kind of high reviews so close together on timing for a company that has generated such negative emotions in my local area. If you were to search the profiles of those that gave high reviews, you may find something odd. They seem to have extremely sporadic reviews for companies located all over the country and world. When you see my reviews, you will see that I review and rate other companies in Fort Mill, where I live, over a long period of time. I would question the authenticity of someone who uses a property management company in South Carolina, a payday loan company in Canada, a jewelry store in New Jersey, a Dentist in Illinois, and a pet sitter in Australia.
Home owners beware……company has absolutely no respect for your property. The manager I am working with at the Davidson office is giving me the run around and will not commit to an appointment where I can review my HOA’s financial records. My HOA has hired a contractor that currently lives with one of the HOA members. The manager at Kuester doesn’t feel that it’s a conflict of interest even though the relationship wasn’t disclosed and the contract was the highest quote. Kuester is absolutely not cooperating as I need access to the records in order to resolve the situation with my HOA as the contractor has not finished the project but yet has been paid. Also, the manager said to let her know if the job wasn’t finished properly as she would help with the situations. SHE HAS NO DONE SO!!!!!!!!!!!!! This is the type of service you can expect from then Davidson office!!!!!!!!!!!
It's a very helpful company to be associated with! I appreciate everything Kuester has done for me.
Tuesday

Open 24 hours
Wednesday

Open 24 hours
Thursday

Open 24 hours
Friday

Open 24 hours
Saturday

Open 24 hours
Sunday

Open 24 hours

Rating

Based on 8 reviews

Contacts

Categories:

Plumber

State:

South Carolina

Address:

1320 E Main St, Rock Hill, SC 29730, USA.

City:

Rock Hill

Website:

http://www.brotherair.com/

Phone:

+1 803-327-4040

Postcode:

29730

About Brothers Rock Hill Heating And Cooling

Brothers Rock Hill Heating And Cooling is a US Plumber based in Rock Hill, South Carolina. Brothers Rock Hill Heating And Cooling is located at 1320 E Main St, Rock Hill, SC 29730, USA.

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ALL reviews about Brothers Rock Hill Heating And Cooling

Haley
Added 2016.05.18
South Charlotte, NC
Joshua
Added 2016.01.16
Had a fall checkup with Dave W. I knew I had some issues with my two zone system and Dave took the time to explain them and weigh the upside (few) and the downside of replacing parts in an old heating and A/C between 13 and 23 years old. Also explained how I could reduce the price slightly by keeping one unit that only needed more Freon (or whatever they use now). Good guy to talk to from upstate NY originally. AAA+++ service.
Jonathan
Added 2015.11.16
P.S. Pointed out that I had a slight leak in my swimming pool filter system that I hadn't noticed too.
Alyssa
Added 2015.03.15
Daniel Guido came over to our home this Saturday to perform the routine maintenance to prepare for winter. What a wonderful young man. He transformed a maintenance activity into a pleasurable event with his bubbly personality and friendly smile.
Cody
Added 2015.02.26
We needed assistance with our new a/c system. Clinton was great to say the least. He was very friendly and patient to explain the details of how our new system operated. I was unaware of the many features he took time to explain and resolved my questions . I appreciate great technicians that know what they are talking about and how to effectively communicate to the customer to correct any issues as he has done. I will call brothers again and have him sent out if anything else comes up. Thanks for great service!
Isabel
Added 2014.12.06
Steve C
David
Added 2013.10.30
Elliot did a fantastic job on the repairs. He spent as much time as he needed to get the job done right and wasn't rushing to get out. Also, he was very good at following up, not only for his items but for a few other departments, too.
Xavier
Added 2013.08.06
Our main water line was cut by a utility company a year ago and their faulty splice repair let go this weekend. Terry arrived right on time, knew exactly what to do, and confirmed that the original repair wasn't sufficient. He patched everything up quickly and with his assessment, we've been able to get the utility to cover the repair charge! Terry has helped us in the past and is always knowledgable, friendly and efficient. Would definitely recommend!