I wouldn't even give them a star. I have never felt so belittled by the man that I talked to over the phone. I ordered a package that said it arrived on Wednesday but I never received it. I called Thursday and he was very rude saying "If it says it delivered, then it delivered." He took my name and number telling me he would call me back on Friday. I called back at 4:00 on Friday after not hearing a word from them, a woman answered and she was very sweet, she put me on the phone with the man and he informed me that the carrier had said that she delivered it, telling me to call my company that I ordered it from requesting another product for free even though it was not the company's fault, which infuriated me. I then asked to speak to someone else and he told me no one else was in the office, so i asked to speak to the previous woman. She was very kind and sweet telling me that she would try to figure this out for me as soon as possible. I still have yet to hear anything and I am extremely upset. Does anyone know how I could file a formal complaint?
This is supposed to be a place of business but instead of calling and notifying the customer that they possible couldn't find their address and maybe asking them to come in and pick it up they do what they want to do with someone else's package then not only that the package was dillevered a 2nd time and they refuse to ship it. It's very sad for people to depend on y'all to get gifts and ANY kind of mail out because you making them look bad when Indeed their was someone at the house at all times and we even took turn being out in the cold waiting mail people past of several times and not once did Anyone ask was this the address y'all shouldn't even get a 1 star but I had to hit 1 in order to express the rudeness and unprofessionalism that y'all have showed.
They should have a choice for 0 stars.. worse customer service ever.. Jan, Margaret, Todd... none will return your call.. My mail was being returned to sender, because someone was too lazy to deliver apparently. The matter is now in the hands of Congressman Norman's office... this place needs ALL NEW employees... clean house!!!!!!!!!!!!!!!!!!!!!!!!!!!
The worst customer service ever!!! I called up to the post office because my mail had been opened & the entire bottom half of my letter (which was from my bank) had been torn off. The lady told me she couldn't tell me who delivered the mail, & it's not their problem. She claimed it came from the warehouse. I asked why they would still deliver the mail if it had clearly been opened (the envelope could not be closed so they put it in a clear post office pouch.) she said because it was still deliverable. I told her that I would get the police involved & she said "ok", very nonchalant.
Love the employees at the front of PO - but whoever works on forwarding or holding mail doesn't follow directions. My mail was to be forwarded, I received nothing at forward address - all my mail was returned to sender as "problem with address." Then when asked for mail to be held - all mail was again returned to sender as "problem with address". Made of mess of my bills, charge accounts, etc. Not sure how to fix this as I followed all written requests per PO policy but the rules seem to be ignored by the people that work there.
United States Postal Service is a US Post Office based in Rock Hill, South Carolina. United States Postal Service is located at 2191 Ebenezer Rd, Rock Hill, SC 29732, USA.
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